Web Based Solutions for the SMB
Reporting
Toolbox is in the midst of expanding our focus beyond call center reporting
and into general Reporting, Analytics, and CRM for the Small to Medium Size
Business (SMB). Why the shift in focus? The mass exodus from large
infrastructure investments to web based Reporting, BI, Analytics, and CRM
solutions has revolutionized the way business is being done. In the process,
it has brought tools once solely available to large corporations into the
reach of businesses of all sizes. In short, it has never been a better time
for the SMB in terms of the tools that have become accessible both
financially and technically. While existing contact center information will be
maintained, our focus is now on providing our
readers with information, evaluations, and tutorials on solutions that are
web-based, affordable, and scalable.
What Makes a Solution 'Accessible'?
Affordable We will focus on solutions that provide a pricing structure that invites participation of the SMB.
Web Based While some solutions we will review may have (or interact with) components that are not entirely web based, hosted solutions are certainly a key criteria for keeping cost of ownership minimal and within the range of the SMB.
Scalable Solutions that are initially affordable, but leave little or no room for growth, are not real solutions. We will focus on those solutions which present a feasible point-of-entry for the SMB in terms of pricing, but are designed to be scaled for growth.
Please note that all of our articles, tutorials, and case studies are free
and available to all readers and no registration is required.
Posting and Paper Submissions:
For
submission guidelines, please see the policies link above.
Regards,
David Ghedini,
PLEASE NOTE THAT WE CURRENTLY MAKING MANY UPDATES TO OUR SITE. YOU MAY FIND THE FEATURES AND ARTICLES A BIT JUMBLED THROUGH THE WEEK OF APRIL 26, 2008. WE APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.
